Service Delivery

Our IT consulting services are delivered remotely:

• Service delivery begins upon payment confirmation and scheduling
• Access credentials for digital platforms will be provided via email within 48 hours of payment
• Project timelines will be clearly communicated in your service agreement. It is important to know this is an estimate and various factors may influence start and end dates.
• Completion timeframes vary based on project scope and complexity

Refund Policy

We stand behind the quality of our services and digital products:

• Consulting services are eligible for full refunds only if work has not begun
• Once work has commenced on any service, no refunds will be provided
• Digital products, software licenses, and downloadable resources are non-refundable once access credentials have been provided
• Refunds, when applicable, will be processed using the original payment method within 7 business days of approval by our leadership

Cancellation Policy

For ongoing services and subscriptions:

• Monthly service subscriptions can be canceled at any time with 30 days’ notice
• Annual contracts require 60 days’ written notice for cancellation
• Project-based work which is canceled by you before completion will result
• Scheduled consultations can be rescheduled with 24 hours’ notice and the original consultation fee for that appointment will be refunded according to the Refund policy above
• Late cancellations (less than 24 hours) will result in forfeiting the consultation fee

If you have any questions about our fulfillment policies, please contact our customer service team using our contact form